3 min read
Published by QUOTES AND DEALS · Updated
14 September 2026
· Sources & editorial policyTHE SHORT ANSWER
The selling business, installation team and warranty contacts may be different. Establish who is responsible in writing, retain your records and use original reporting and current consumer guidance to assess claims.
The lesson from the ACA report.
The A Current Affair video linked below describes failed systems after a supplier closed, roof damage and disputes over subcontractor responsibility. It also presents a comparison platform’s approach. The final update says the roof-damage customer later received compensation after tribunal proceedings.
Keep history in its proper place.
The video is a historical report, not a current audit of installers. Its company counts, consumer totals and platform promises are not QUOTES AND DEALS claims. We link to the original report and do not imply an endorsement by the program.
The issue is still relevant.
In July 2026, the ACCC described unsuitable battery systems, faulty installation, poor performance and difficulties resolving issues. That supports a focus on suitability, clear contracts and follow-through. It does not justify saying every installer is unreliable.
What we are building.
Our aim is to help you understand your options, compare three carefully checked providers and have a clear path to aftercare. Our partner network is being established; read our commitment for the current service and the proposed protection framework.
Sources & further reading
Original A Current Affair report ↗ ACCC, July 2026 ↗General information, not a site-specific design or an eligibility decision. Confirm requirements with the relevant authority and your installer.
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