4 min read
Published by QUOTES AND DEALS · Updated
14 September 2026
· Sources & editorial policyTHE SHORT ANSWER
Collect the final design, equipment records, compliance and connection documents, monitoring access and warranty contacts. Ask the installer to explain normal operation and the next step if a fault occurs.
Collect your handover pack.
Keep the signed contract, final invoice, relevant electrical certificates, network paperwork, equipment models and serial numbers, commissioning information, manuals and warranty terms.
Check the system with the installer.
Ask them to demonstrate the monitoring app and explain normal operation, alerts and any backed-up circuits. Confirm that you have your own login and know who can access your data. Never open electrical equipment or try repairs yourself.
Keep an early performance record.
Check that monitoring is recording data and review the first electricity bill after connection. A few sunny hours are not proof of annual savings. Ask the retailer or installer to explain missing export credits or abnormal readings.
Give a problem a clear paper trail.
Describe the issue, attach relevant records and ask the supplier for an action plan. For urgent electrical danger, contact emergency services or the relevant electrical safety authority. For unresolved consumer disputes, check your state consumer agency or an ombudsman with jurisdiction. The ACCC collects reports but does not resolve individual disputes.
Sources & further reading
ACCC solar and battery guidance ↗General information, not a site-specific design or an eligibility decision. Confirm requirements with the relevant authority and your installer.
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